Customer Help / How to Contact Us

HairGenesis™ is the only Non-Drug hair loss treatment with DHT Blockers
backed by independent and published FDA-regulated research and clinically-proven to be safe and effective for both men and women to help stop hair loss and regrow hair naturally.

All of your order and customer service needs are addressed here.

For all product and usage-related questions, first please check our frequently-asked questions sections for a list of common questions and answers. If you don't find your answer there, please send an email to

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Why Shop With Us

We work hard to ensure that our product selection, product availability, reliable fast delivery, and excellent customer service work together to create a simple, easy and convenient shopping experience. We also want our customers to feel confident that we consistently offer great savings. Here's what you can expect from us:

• top-quality products with great value

• low discount prices (if you find a better price, please let us know)

• commitment to customer satisfaction

• specially-reduced prices on featured products from time to time

• increased savings through quantity discounts when you buy more than one (1) of an item. That means you pay less overall for each item.

• printable online order receipt and email order confirmation receipt

• FREE SHIPPING when your order is more than $100.00, except where otherwise shown.
  (U.S. orders, including Puerto Rico, the U.S. Virgin Islands and APO addresses.
  For most orders, we ship UPS Ground, except for Alaska and Hawaii, which are shipped by US Priority Mail - 2nd Day Air. Orders to Canada are usually shipped by US Air Mail.)

• orders are normally processed and shipped the same day as received.
  orders received after 3PM are processed the next business day.

• email shipping confirmation with package tracking number when your order is shipped.

International Shipping Restrictions:

We cannot be responsible for any duties, tariffs, taxes, customs fees, customs restrictions or other regulations that apply in countries outside the United States. We encourage you to speak with your Customs Office if you have any questions.

Do not order items that are not allowed to be imported into your country. Check the ingredients of our products to make sure that there are no restrictions on importing any of our products. Laws are different in every country. It is the customer's responsibility to check with their Customs Office to see if their country permits the shipment of our products to their country.

If for any reason a package is seized by Customs Officials, we will not issue a refund unless all products are returned to us in their original condition. If the package is returned to us by Customs Officials, the customer is still responsible for any shipping charges.

A 20% restocking fee will be applied to orders returned by Customs or refused by the customer.